FREQUENTLY ASKED QUESTIONS

What Packhorse Walks or Experiences can I do?
We offer walks that last approximately one hour or a full day (booked by mutual arrangement) that give the participants an insight into the historic use of the New Forest pony. Please visit the Packhorse Walks & Experience page of this website to get an idea of what is available.

How do I book?
All walks and experiences are booked by mutual arrangement. Please email: info@newforestpackhorse.co.uk or telephone: 01725 518410.

Please note: If we are out on a packhorse walk or in the fields with the ponies it may not be possible to answer the phone, but please leave a message and we will call you back on our return.

When are the Packhorse Walks and Experiences held?
The Packhorse Walks and Experiences are held from March to October, subject to availability and mutual arrangement.

Where are the Packhorse Walks and Experiences held?

The Packhorse Walks and Experiences are held in different locations in the north of the New Forest – currently between the areas of Ashley Walk, Frogham and Fritham. The specific location and SatNav co-ordinates of the meeting place will be sent with your booking confirmation.

Will there be other people on the Packhorse Walks or Experiences?

No. These experiences are exclusive to you and your guests. Please note: all walks and experiences are for up to a maximum of six adults. 

Can I go off on my own?

No, sorry. The packhorse walks are hosted and follow a predetermined route.

Do I need to be able to ride or know a lot about horses to take part?

Quite simply, no. The pony is not ridden and all the grooming and tacking up is done for you. All you need to do is lead the pony if you want to.

What should I wear?
Please wear comfortable clothing and sturdy walking shoes. Bring waterproofs in case of inclement weather. We recommend the application of sunscreen and the use of sunhats during hot weather.

How fit do I need to be?
The walks are designated as easy/moderate but you may encounter hills and valleys that have gentle gradients and steep sections. The pony walks at a ‘Forester’s Pace’, which has been described as between an amble and a dawdle! There are also rest stops included, as well as opportunities to take photographs.

Can I bring additional guests?
Only the participants who have booked on the experience may attend. No other guests or spectators are permitted.

Can I bring a dog?

Well-behaved, pony-friendly,  dogs on leads may be permitted but only with express prior agreement. (We do not accept any responsibility for your dogs while on a walk/experience.)

What about the weather?
The Packhorse Walks and Experiences take place out-of-doors and in all weathers. Please ensure that you wear clothing suitable for the weather conditions. (If severe weather threatens, the New Forest Packhorse Company will make a decision to run or cancel the event by 2.00pm on the day before the event and a mutually suitable alternative date will be found.)

Can I cancel or alter my booking?
A minimum of seven days notice is required to alter or cancel a booking. We regret that any alterations or cancellations notified after this time will result in forfeit of the event and any related monies. (If the event has to be cancelled by the New Forest Packhorse Company, a mutually suitable alternative date will be found).

Are there any restrictions for the experience?
Participants must be aged 11 years or over to attend the walks. A full paying adult must accompany children under the age of 16 years old. (Younger children prefer a ‘meet-and-greet’, which we would be happy to arrange for you.)

Under no circumstances are the ponies to be ridden. Guests attempting to climb onto or sit on the pony will be asked to leave.

Well-behaved, pony-friendly, dogs on leads may be permitted but only with express prior agreement. (We do not accept any responsibility for your dogs while on a walk/experience.)

Can I buy gift vouchers?
Yes. Gift vouchers can be purchased for a specific value or for a specific packhorse walk. Vouchers are valid for 12 months from the date of purchase, and contain an expiry date inside the card. Please book your packhorse walk before the expiry date shown.

Is there anything else I should know?
Yes, and this is really important. We do not hand-feed Josh. Hand-feeding ponies teaches them to bite, so please do not give Josh treats. Josh loves the company of humans, so we would encourage you to quietly pet or gently cuddle him instead!

Mrs Spilsbury & Josh#2-2015-04-06